As a buyer, you can be confident that the items I sell are genuine antiques.
I study meticulously and form my opinions carefully. I invite you to read some of the hundreds of articles I wrote for this site, so you can form your own opinion on my work.
Over the years I have helped many auctioneers, museum curators and many private collectors in their work and passion. With some pride, I can say I worked with institutions like the Rijksmuseum in Amsterdam, the Royal Armories in Leeds, the Wallace Collection in London, and the Metropolitan Museum in New York.
I stand for the items I offer. I bought them because I believe in them in the first place, and I take great care in representing my items to the best of my knowledge through detailed photographs and descriptions. There will be no surprises: Restoration and replaced parts will always be disclosed.
My prices are in Euros because most of my bills are. That said, in some cases, I may be willing to accept payments in either US dollars or British pounds. My preferred method of payment is wire transfer. For wire transfer between currencies, I can highly recommend transferwise.com as they help bypass the bank's unfavorable exchange rates and hidden costs.
I am also willing to accept payment through PayPal, but in that case, I will ask the buyer to cover the 3.6% fee that PayPal typically charges me over such payments.
In some cases, payment in terms can be discussed. The deposit, in this case, is at least 20%, which is non-refundable. For items paid in terms, the sale is final.
The best case scenario would be if the client comes and pick up the item in person. This way we can have a chat, a handshake, and it saves me packing. Of course, I rarely sell within my own country so such meetings are a lot less frequent than I would want to. I provide shipping as a service.
As such I am not responsible for meeting any regulations on the receiving sides, it is your responsibility to find out whether the purchase of the item is legal in your country. I can also not be held accountable for any import tax local customs might charge you. I do have a lot of experience shipping to make countries, so in most cases, I can advise on local rules and regulations.
In case of loss during shipping, if the package was insured I will gladly assist in insurance matters. Please note that I, as Mandarin Mansion, am not responsible for a refund. I will only refund the money once the insurance has paid me back. Before that, there is a chance the item will still surface and I might end up with no item, and no payment.
I ship worldwide for years now and I tend to pack rather well, so luckily the percentage of damage so far has been less than 1% and the damage that occurred was minor. That said, it can happen.
In case of a damaged package, treat it like a crime scene. Don't do anything else but:
1. Notify me.
2. Take several photos of the damaged box, including the label, as you got it.
3. Take several photos of the damaged item. Exactly as you got it.
4. Report the damage to the shipping company you got it from. (Either the local postal service or one of the courier services. A report from them is necessary for a claim.)
Only with the above, I can attempt to file a successful claim. Like with loss, I can only refund the claim once I am paid by the insurance.
Photos and their publication
I don’t just photograph my items to sell them, I photograph them for future research and reference and to help a new generation of collectors to progress in our wonderful field. As such it can be that your item will remain online or appear somewhere in a publication, related to my business, or otherwise. I retain all rights to my photos and text and can use them for whatever purpose, regardless of the fact that the piece is not in my possession anymore.
It could be that for some reason or another you do not want the item to remain published on my site, or be temporarily taken off. Such terms can only be negotiated prior to the sale of said item.
I accept returns when despite my efforts, an item does not appear to be as described. In that case, the purchase price (minus shipping) will be refunded. I must be notified via email within 3 days of you receiving the item. I will commence payment once the item is back in my possession, in the exact same condition as it was sent by me. Return shipping paid by the purchaser.
I take consignments or sometimes will be interested in buying your item directly. For best results, the items are shipped to me so I can photograph and describe them in our signature manner. I have no standard commission rates, rather I work out a sales strategy per piece. I often try to get at least the seller's purchase price out of it plus some profit for both of us on top. The key is to create a win-win situation for me and the consignor, as a belief that any valuable relationship should be mutually beneficial.
Certificate of Authenticity
While I am of the opinion that certification should not be issued by the party who also sells the item, I am happy to provide a Certificate of Authenticity on request, nonetheless. It will be a signed version of the description found on my website, for your records.
As most items I sell are well over 100 years old, these items are sold to be enjoyed "as is". I cannot give any warranty as to their function. For example: If you decide to use your antique Chinese saber for forms practice, I cannot guarantee that the hilt will remain tight. For antique firearms, I cannot guarantee the integrity of their barrel and flawless function of the mechanisms. Items will keep deteriorating after purchase, a natural process which is hard to stop but could be slowed down with the proper care. The buyer is responsible for maintenance, like oiling the blade to keep the rust away. If you have any questions, don't hesitate to get in touch with me.
For the same reasons, I can also not guarantee the durability of repairs, for example, that a tightened handle remains tight, etc.
By buying from me, you accept all the above terms and conditions. It is the buyer's responsibility to meet any local legal demands.
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